Introducing Tracking Rabbit: The Better Way to Do Order Tracking

By Natalie Joy

May 9, 2022

Fellow Rabbiteers, today I’m excited to announce that we have officially have not one, but two apps in the Shopify App Store!

Introducing: Tracking Rabbit. Tracking Rabbit is a shipment tracking and order lookup app that is cost-effective, easy-to-use, and most importantly, provides the features and functionality you need to improve your customers’ post-purchase experience. Nothing more, nothing less. All value, no frills.

With our flagship product, Return Rabbit, growing and changing the way Shopify merchants view returns, we saw a need in the space for an affordable order tracking solution that delivers remarkable results for less. Tracking Rabbit stands above competing order tracking apps with its simplicity and affordability. There are lots of cool apps out there, but many of them are padded with unnecessary bells and whistles that take too much time to understand and configure…and your time is money. We understand that merchants want an automated solution that delivers immediate value—without confusing fees and commission structures.

Tracking Rabbit is the perfect complement to Return Rabbit, which together are now a connected suite of value-driven Shopify apps with a mission to strengthen shopper engagement and win more revenue during the post-purchase experience. With Tracking Rabbit, Shopify merchants can provide shoppers with real-time, branded order tracking information and increase sales by integrating upsell opportunities into every touchpoint.

Tracking Rabbit allows merchants to:

  • Answer “Where is my order?” (WISMO) before it’s asked to reduce customer service burden

  • Engage shoppers with product recommendations to drive upsell purchases

  • Customize order tracking emails and tracking lookup pages to match your brand and deliver a visually cohesive experience

  • Access data insights on shipments, shopper engagement, and smart upsell recommendations

  • Increase customer satisfaction, loyalty, and lifetime value to get more out of your acquisition costs

Sounds pretty great, right? We think so too! Plus, it takes only minutes to install and integrate into your Shopify store. So easy that a Rabbit could do it.

Improve your customer service, save time for you (and your shoppers), and drive more revenue with Tracking Rabbit—now available on the Shopify App Store. Learn more about Tracking Rabbit here.

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