The Features You Really Need for Returns & Exchanges
Start driving 5x ROI on returns
Our motto is exchanges first, returns last (Refunds? Never heard of them). What's more, Return Rabbit’s smart recommendation engine leverages customer buying behavior from your Shopify store to provide product recommendations that’ll drive more exchanges.
Enjoy a fully branded experience from start to finish
Your brand is important, so you can customize your return portal to showcase logos, colors, and more. Customize your colors, logo placement and messaging with ease using the shopper portal and editing your portal’s theme.
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Utilize custom automation and business rules
It’s your returns portal, so you shouldn’t be stuck with generic automation tools. Return Rabbit let’s you decide which aspects of your business you want to automate and how you want to set up your own policies. Whether you need automated emails or want to control the amount of exchanges per transaction, you have the ability to do it all. Think about it this way: enterprise grade power with small business pricing and a streamlined user experience. Pretty great right?

Start getting into the specifics of product feedback
Return reasons and product feedback are a gold mine of useful data, so you shouldn’t be limited to standard options. That's why we allow for return reasons tailored to certain products. So whether your customer ordered the wrong size or thought the item didn’t match the description, you can get the info you need to improve your Shopify store. But maybe it can’t be that easy. Maybe you need to see the product before you can approve a return or exchange. No problem. Customers can quickly and easily upload images of their items to speed up the process.

Discover a 360 degree view of your returns management process
All the data you need to streamline your products and strengthen the customer experience in one place. Utilize ROI-based reporting to reduce your return rate and increase your bottom line. Our robust analytics dashboard allows Shopify merchants to discover top return trends, optimize products, and learn more about shopper behavior.
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Shipping methods that make your life easier

Why we're the leading exchange-first returns platform
Introducing Tracking Rabbit
Now there’s a better way to do order tracking
Tracking Rabbit is an order tracking app exclusively on the Shopify App Store that reinforces your brand, improves customer satisfaction, and boosts your sales through branded tracking pages and email notifications. With Tracking Rabbit, Shopify merchants can say goodbye to WISMO tickets and provide shoppers with real-time order tracking information that meets your customers where they are: on your Shopify store and in their email.
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