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Are returns part of your buying cycle?
Though impulse buys are every retailer’s dream, most consumers make purchasing decisions by ...
How to retain your customers this holiday season and beyond
If you haven’t noticed, customer retention is a pretty big deal. Why? Because unlike customer ...
The state of returns
We recently completed a broad study of the returns policies for over 1,000 Shopify stores with ...
eCommerce return KPIs you need to know
ECommerce return key performance indicators (KPI) help determine how your brand is performing. ...
4 ways returns management can strengthen your business performance
It’s no secret that the goal of a retailer’s returns management program is to both increase ...
Introducing REX: a major hop in the evolution of returns management
Nearly 30% of all products bought online are returned, most of which result in refunds. What ...
Control your brand’s reputation with returns management and post-purchase reviews
A positive brand image and reputation is vital for eCommerce brands as it undoubtedly ...
Sustainability, scalability, and the post-purchase experience: A conversation with Fifty Six agency founder Katelyn Glass
We kicked off our newest interview series with the founder of Fifty Six eCommerce and ...
Increasing efficiency for eCommerce returns
I have been fortunate to develop my career through a wide variety of experiences in different ...
Top 4 eCommerce returns myths debunked
ECommerce returns are often seen as a cost suck and not treated as the revenue generator that ...
How you’re losing money with your current returns platform
The eCommerce industry is constantly changing, which means that your returns management ...
Stressed to shopping: How to level up your return policy
You have a killer product, amazing marketing, and a list of 5-star reviews to make any ...
4 things merchants should know about returns and exchanges in 2021
In an eCommerce economy, success hinges on customer service. But great customer service ...
Writing a return policy: How to do it, and do it well
Returns and exchanges are all a part of doing business online. In fact, 41% of customers buy ...
4 easy ways to improve your returns management
Your customer has been waiting a long time to get your product in the mail. It finally ...
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