How to get more exchanges

How to get more exchanges for apparel brands

Shouldn't we want shoppers to love what they purchased in the first place? In a perfect world,...

Product update

Return Rabbit product update: A smarter way to do eCommerce

In September of 2021, we launched REX, Return Rabbit’s smart recommendation engine. But REX isn’t...

Blog eric free shipping

How free shipping impacts profitability for your eCommerce brand

Shoppers often cite free shipping and a good returns program as the #1 and #2 non-product...

Covid customer behavior

The impact COVID-19 has had on customer behavior

The pandemic has affected every area of business, and that includes eCommerce brands. Here are 4...

Returns cycle

Are returns part of your buying cycle?

Though impulse buys are every retailer’s dream, most consumers make purchasing decisions by...

RR blog

How to retain your customers this holiday season and beyond

Brands that focus on customer retention not only have more loyal customers, but they see a...

State of returns

The state of returns

We recently completed a broad study of the returns policies for over 1,000 Shopify stores with...

Ecommerce kips

ECommerce return KPIs you need to know

ECommerce return KPIs help determine how your brand is performing. Tracking the right KPIs is key...

4 way returns managment

4 ways returns management can strengthen your business performance

It’s no secret that the goal of a retailer’s returns management program is to both increase...

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