From the Blog

How to get more exchanges for apparel brands
Shouldn't we want shoppers to love what they purchased in the first place? In a perfect world,...

Return Rabbit product update: A smarter way to do eCommerce
In September of 2021, we launched REX, Return Rabbit’s smart recommendation engine. But REX isn’t...

How free shipping impacts profitability for your eCommerce brand
Shoppers often cite free shipping and a good returns program as the #1 and #2 non-product...

The impact COVID-19 has had on customer behavior
The pandemic has affected every area of business, and that includes eCommerce brands. Here are 4...

Are returns part of your buying cycle?
Though impulse buys are every retailer’s dream, most consumers make purchasing decisions by...

How to retain your customers this holiday season and beyond
Brands that focus on customer retention not only have more loyal customers, but they see a...
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The state of returns
We recently completed a broad study of the returns policies for over 1,000 Shopify stores with...

ECommerce return KPIs you need to know
ECommerce return KPIs help determine how your brand is performing. Tracking the right KPIs is key...

4 ways returns management can strengthen your business performance
It’s no secret that the goal of a retailer’s returns management program is to both increase...