by Natalie Joy | May 20, 2022 | Featured, Supply Chain
Product design, marketing, and sales are only one part of the eCommerce puzzle. Time and time again, we see one key area overlooked: shipping. All the resources and energy put into making your products amazing is wasted without an effective shipping strategy. A strong...
by Natalie Joy | Mar 1, 2022 | Return Strategy, Supply Chain
Return packaging is an important part of the post purchase experience that’s usually massively undervalued. Packaging used to be the same process across all eCommerce brands: wrapping the product, putting it in a generic brown box, slapping on a labeling, and...
by Natalie Joy | Jun 2, 2021 | Return Strategy, Supply Chain
Your customer has been waiting a long time to get your product in the mail. It finally arrives, but to their dismay, the product doesn’t work out for them like you had hoped. The experience of returns can be disappointing for customers and companies alike. For...
